I had a conversation this week with a 4th-year agent who was struggling with being on-call all the time with her clients. She is one of those agents that is on all the time, working all the time, rarely shuts it off … can we all agree that approach is not sustainable? There’s a better way. I want to share that conversation and the AHA that may change her world.
Fast-forward, her response: “I have been in the business 4 years and I have never heard that put so succinctly. It’s exactly what I needed to hear. This is a game-changer for me.”
So year-4 agent and I were hanging out on the back porch after a little pool time. Yes, mixing business with pleasure … there is always a real estate conversation going on at my house. She was showing me a series of texts from a few clients and commenting on some late evening calls she had recently received. She was tired.
And I said something along the lines of “You know, when you return your client’s call at 8pm you just trained your client that that is ok and that feeds in to you working all the time? Do you agree that that is not sustainable? If you’re on-call all the time you start to not love real estate, or your life. May I offer how I handled this in my business?”
M/M Client, let’s discuss how we will communicate going forward with this important process. I want you to know that when we are hustling to find the right home and in the intense negotiation periods (negotiating the offer, negotiating repairs during the option period), I am on-call for you and we may need to respond to things on evenings or weekends. We both need to be very flexible during these times.
Once we are past the negotiation phase, then most of the work is being done behind the scenes with the title company, the lender, and the closing coordinator and, generally, my hours, and their hours, are the typical business M-F 9-5. This schedule arrangement allows me to be super diligent and responsive when you need me the most. Make sense? You see, everything we do is designed to protect your time, it’s also designed to protect mine. Fair? And designed to give you the best service possible.
So tell me a bit about your schedule, your ability to respond to email and texts? And what is your communication preference? Any travel scheduled over the next 6 weeks?
Mastering this conversation will help you bring a more professional level of service to the table and help you get your life back. It may change your world.